jo99's Privacy Policy

Introduction

1 Introduction & Purpose

jo99 is a trustworthy and secure online gaming platform that fully respects the privacy of our users. This Privacy Policy ("Policy") describes in detail what personal information we collect from users of our platform, how that information is processed, how long it is stored, and under what circumstances it may be shared with third parties.

This Policy applies to the jo99 website, mobile interface, and all related services. By using our platform, you are considered to have given your consent to all terms of this Policy. If you have any questions or objections, please contact us before you begin using the service.

Data Collection

2 Information We Collect

When creating an account and using services on jo99, we collect various types of information. This information is divided into two main categories:

2.1 Information You Provide Directly

Information you provide to us yourself, such as:

• Full name, date of birth, and national identity details
• Mobile phone number and email address
• Postal address and residential details
• bKash, Nagad, Rocket, Upay, or bank account details for financial transactions
• Any information provided when contacting customer support
• Documents submitted for identity verification

2.2 Automatically Collected Information

Information collected automatically while using the platform:

• IP address, device type, and operating system details
• Browser type, language settings, and time zone
• Session cookies and browsing behaviour data
• Gaming activity history and transaction logs
• Platform access time, duration, and usage patterns
• Referral source information

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may verify information with trusted third-party service providers. This process is entirely part of our security framework.

Use of Information

3 Purpose of Using Information

jo99 uses your personal information only for the following legitimate purposes:

3.1 Operating and Delivering Services

• Ensuring account registration and management
• Processing financial transactions (deposits and withdrawals)
• Providing gaming services, bonuses, and promotional offers
• Managing the VIP membership programme
• Providing customer support assistance

3.2 Security and Compliance

• Identity verification and age confirmation (for persons aged 21 and above only)
• Prevention of money laundering and fraud
• Maintaining the security and integrity of the platform
• Enforcing responsible gaming policies

3.3 Service Improvement

• Analysing and improving the user experience
• Identifying and resolving technical issues
• Planning new features and services

3.4 Communications

• Sending transaction confirmation messages
• Sending account security notifications
• Providing relevant promotional information (subject to your consent)

Data Sharing

4 Circumstances for Sharing Information

jo99 shares your personal information with third parties only in very limited circumstances and only where necessary.

4.1 Service Provider Partners

To operate our services, we work with trusted technology and service providers. These include payment processing services (bKash, Nagad, Rocket, Upay, and associated banks), cybersecurity and identity verification providers, and game software developers. All such partners are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

Where disclosure of information is required due to a court order, a lawful government investigation, or a legal obligation, we will be required to do so. In such circumstances, we will disclose only the information that is legally required.

4.3 Fraud Prevention and Security

Information may be shared with relevant authorities to protect the platform, prevent money laundering, or address serious security threats.

4.4 What We Do Not Do

• Your information is never sold to third parties.
• Information is not shared with advertising networks or data brokers.
• Your information is not given to third parties for promotional purposes without your consent.

Cookie Policy

5 Cookies & Tracking Technologies

The jo99 platform uses various types of cookies and tracking technologies. These are stored as small data files in your browser or on your device.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, store security tokens, and remember language preferences. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember user preferences and settings, such as your gaming preferences or interface settings.

5.3 Analytical Cookies

These cookies help us understand how users are using the platform, which pages are visited most, and where any issues exist. This information is analysed in aggregate and is not used to identify individuals.

5.4 Cookie Controls

Most cookies can be controlled or deleted from your browser settings. However, disabling essential cookies may affect the performance of the platform.

Data Security

6 Data Security Measures

jo99 uses industry-standard security technologies to protect your personal and financial information.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transfers are completed through encrypted connections.
• Database Encryption: Stored information is kept in encrypted form.
• Two-Factor Authentication: An additional security option for account access.
• Firewall and Intrusion Detection System: Prevention of unauthorised access.

6.2 Administrative Safeguards

• Access to personal information is restricted to authorised staff only.
• All staff are trained on privacy and data protection.
• Regular security audits and vulnerability assessments are conducted.

6.3 Data Breach Response

In the event of a data breach, we will notify affected users as quickly as possible and take the necessary remedial steps.

Retention Period

7 Data Retention Period

jo99 retains your information only for as long as necessary. The retention period is determined by the type of information and the purpose for which it is used:

• Account information: For the entire duration the account is active, and for a set period after closure to meet legal requirements.
• Transaction records: Retained for the long term in accordance with financial regulations and anti-money laundering guidelines.
• Gaming activity logs: For a defined period for dispute resolution and security purposes.
• Communication records: For a limited period for customer service improvement and dispute resolution.
• Marketing preferences: Until you withdraw your consent or until the account is closed.

After the retention period ends, information is securely deleted or anonymised.

Your Rights

8 Your Data Rights

As a jo99 user, you have certain important rights over your personal information:

8.1 Right of Access

You may request to know what information we hold about you. We will provide you with a copy of this information within a reasonable timeframe.

8.2 Right to Rectification

If there is any incorrect or incomplete information in your profile, you may request that it be corrected. Basic account information can be updated by yourself; the support team will assist with more complex cases.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may not be able to be deleted immediately due to legal obligations, dispute resolution, or ongoing investigations.

8.4 Right to Object to Processing

You have the right to opt out of marketing communications at any time. You can change this preference by contacting the support team.

8.5 Right to Data Portability

You may request a structured, machine-readable copy of the information you have provided, where technically feasible.

Minor Protection

9 Protection of Minors

jo99 strictly provides services to those aged 21 and above only. We do not knowingly collect any personal information from minors.

Age verification at the time of registration is a mandatory process. If we receive information indicating that a user is under 21 years of age, that account will be immediately suspended and the relevant information will be deleted.

If you believe someone you know is using our platform despite being a minor, please notify our support team immediately.

Policy Changes

10 Changes to This Policy

jo99 may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• A notification will be displayed on the platform.
• A summary of the changes will be sent to your registered email address.
• The "Last Updated" date on this page will be changed.

Continuing to use the platform after the changes will be considered as your consent to the new policy. If you do not agree with the changes, you have the right to request the closure of your account.